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VoIP Cost Savings - The CRM Angle

If you’ve worked with VoIP, then you already know the tremendous savings you can enjoy. There are numerous companies, campuses and organizations that have enjoyed tremendous cost savings, boost in productivity and even entered new markets because of this technology.
A huge cost saving and productivity boost can be gained by integrating your CRM system with […]

Comcast and other VoIP service providers

What is the difference between Comcast and any other VoIP phone service? Granted Comcast VoIP is certified in Harris county to carry fire alarm calls, beyond that it really doesn’t matter whether you are using Comcast’s phone service or if you sign up with a third party like Lingo or Vonage.
Out of all of these […]

For companies that are thinking about deploying Mitel 3300 IP Communication Platform, if you have Exchange 2007, then you might want to consider integrating the two. Like some 3CX the 3300 does not require any gateway for Exchange 2007 integration:
Mitel’s embedded SIP integration eliminates the need for a separate SIP gateway as a go-between from […]

Soft better than Hard?

The question on people’s mind considering telephony upgrades is whether a softswitch is better than hardware based switch.
Softswitch is a phone system based on software. The benefits of using only software for such a task are huge, you can upgrade software easily, you make changes on the fly and with abundance of high power low […]

Exchange 2007 Unified Messaging

I’ve been testing the UM part of Exchange 2007 and let me tell you, it has a big wow factor!
Integration of 3CX with Exchange 2007 Um is a breeze, and requires little configuration (like giving each machine the other machines IP) and voila, you can start taking advantage of true unified messaging.
Some of the things […]

Free Windows Based PBX

There is a venerable PBX system available in Asterisk and its variants for *nix OS, this has even been ported to Windows and is called AsteriskWin32 that runs under CYGWIN.
If you are looking for a pure Windows native PBX system, that comes in freeware version is 3CX. There are plenty of Windows based high priced […]

VOIP Quality

It needs to be mentioned, I run into people all the time who say they will not use VoIP at their business because of call quality issues. PEOPLE, you cannot compare any VoIP service over a circuit like a home DSL line provided on best effort basis.
When you make long distant and inter-continental calls, your […]

Video and Voice

Thanks Naveed for bringing ooVoo to my attention. ooVoo is a great service for video conferencing and voice calls.
ooVoo is in beta right now and offers free voice calls to landlines in USA and Canada. So, for all you road warriors, a nice utility to have for video conferencing and voice calls. You can have […]

Seamless Connectivity

PCSN will be hosting a special event on February 26, 2008 with Microsoft at 2000 W. Sam Houston Pkwy, Suite 350, Houston, TX 77042.
The event will be attended by decision makers from a variety of business verticals where they will learn about seamless enterprise connectivity, unified communication, VoIP integration, presence awareness and email to voice.
This unique event […]

VoIP Threats

There are many threats to a VoIP system and the list is only going to get bigger. Here’s a list of threats that will be most common in 2008 according to Sachin Joglekar, vulnerability research lead at Sipera Labs.
Remove Eavesdropping:
This is most common on VoIP systems that do not take into account security such as […]

  



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