I talk mostly about technology and technical specifications as they pertain to VoIP, today I started to think about the business end of things. Let me explain;

Technology is something that we focus on here at Voipwonders.com but most small to medium businesses don’t really care about technology. These companies may already have someone in-house for the IT infrastructure support and they normally turn to a traditional phone company for VoIP implementation, this does not work very well.  Traditional phone companies normally push a single vendor to their clients. There may be a company that traditionally used to sell Samsung systems, well if approached about VoIP they would still push a Samsung system with some add-on cards to use the data network.

To have a successful implementation and take advantage of all the benefits of VoIP, you need to look beyond the traditional phone system suppliers. You need to look at hybrid service providers, specifically someone that started out in the IT infrastructure side of things and then moved into VoIP. Such companies can make sure the IT infrastructure, required to support your VoIP deployment is already in place and will be able to handle the traffic loads.

You need to look for someone who can source a variety of systems to avoid vendor lock-in, some of the major pure VoIP systems come from 3CX, Fonality and Cisco. Companies such as PC.Solutions.Net (PCSN, http://www.pcsn.net/) can provide analysis and implementation services on a variety of VoIP platforms without the worry about trying to push a specific system on you. Such a company will need to be contacted at the assessment phase to determine the correct system for now and for future, you’ll need to share your company’s growth plan, rate of growth and then sit back and enjoy your phone system that just works all day every day and grows along with your business to support all your users at every branch, even remote users.