July 25 2008

Exchange 2007 and Unified Communications

Exchange 2007 does require a lot of resources, and people often ask me why that is. Microsoft really made a very scalable and highly flexible messaging system in Exchange 2007. The ability to handle thousands of mailboxes, unified communications and voice recognition can take a lot of resources.

Making Exchange 2007 64 BIT uses resources efficiently and allows the software to access a lot more memory. Right, Exchange 2007 will eat up a good chunk of memory.

But, don’t let it scare you, some of the functionality in Exchange 2007 as it pertains to voice is awesome. I have a system running in production for a while now and I’ve had a lot of callers ask me what voice system we have. Exchange 2007 handles voice recognition very well. I have yet to have someone say anything bad about voice recognition capability of the system.

What’s more, you can have Exchange read you your mailbox contents. All this takes lot of processing, and when it comes to voice you need to have everything in memory that you need to process (so you need lot of RAM). I say try it, you will be impressed!

February 19 2008

Exchange 2007 Unified Messaging

I’ve been testing the UM part of Exchange 2007 and let me tell you, it has a big wow factor!

Integration of 3CX with Exchange 2007 Um is a breeze, and requires little configuration (like giving each machine the other machines IP) and voila, you can start taking advantage of true unified messaging.

Some of the things that will blow away people is the ease of use/administration on tech side and the ability of Exchange to give you access to your entire mailbox via voice. You can now check your voicemail, email, calendar and even contacts by calling your phone system. After you’ve heard your email (yes including the body) you can delete, forward or reply to them, just as you were at a computer typing.

Exchange handles voice command really well and can handle your auto attendants in addition to being the mailbox store.